Shipping Policy

Welcome to ENJAY. Thank you for shopping with us. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

Order Processing

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Most orders are processed within 1–3 business days after payment has been successfully confirmed.

• During sales, promotions, or peak shopping periods, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Methods

Shipping options available for your location will be displayed during checkout. Delivery times vary depending on your destination and the shipping method selected.

Estimated Delivery Times

• Domestic Orders: 2–5 business days

• International Orders: 5–10 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Fees

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.

From time to time, ENJAY may offer free shipping promotions on qualifying orders. The terms of these promotions will be displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number (if available). Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

ENJAY is not responsible for delays, lost shipments, or additional delivery charges resulting from incorrect or incomplete shipping addresses provided at checkout.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to ENJAY. Additional shipping charges may apply for reshipment.

International Orders

International customers may be required to pay customs duties, import taxes, VAT, or other local fees imposed by their country's customs authorities.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Customs clearance

• Public holidays

• High order volumes

• Carrier delays

• Force majeure events

ENJAY is not liable for shipping delays caused by third-party shipping providers.

Lost or Damaged Packages

If your order arrives damaged or you believe it has been lost during transit, please contact our Customer Support team within 7 days of the expected delivery date.

Please include:

• Your order number

• Photos of the damaged package or product (if applicable)

• A brief description of the issue

We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

Split Shipments

To ensure faster delivery, some orders may be shipped in multiple packages. If this occurs, you will receive separate tracking information for each shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

ENJAY

Website: enjaywears.com

Email: orders@enjaywears.com